FAQ

FAQ 2017-09-05T08:20:50+00:00
Basic Info 2017-09-05T08:19:43+00:00

What are the opening hours? 

You may visit us every day from 10 am til 10pm. However, the last Funtopia group enters at 8:45 pm.

How old should my kid be?

Funtopia welcomes everyone from 4 till 50+.

Birthday Parties 2017-09-05T08:19:08+00:00

How can I book a birthday party?
Call us at 03 56135877, email us at courtyard@funtopiaworld.com or book online HERE

What does a birthday package include?
The birthday package includes 2 hours usage of the birthday area. Fun activities, food from the Funtopia birthday menu,1 x bottle water per child, 1 x juice per child and free birthday decorations.

Does everyone in my party have to sign participation waiver?
Yes, it is required for all participants on their first visit.

Does Funtopia provide a birthday cake? Yes, Funtopia provides you the option to choose one of the cakes that we offer with their respective prices. You can also bring your own cake which will incur additional payment of RM30.

Are we allowed to bring outside food for birthday party?
You are welcome to bring a fruit or vegetable platter. Any other food brought in will be charged RM100 for every 40 pax.

Can we add more time to our party room if we determine we would like to stay longer?
You can add more time to your party only if you prebook it. An additional charge of RM100 per hour would be added to your account total. No activities included.

Can our party return to jungle gym, fun wall, or caving system once our party time has elapsed?
As a thank you for choosing Funtopia to celebrate your birthday party, any birthday party guest can purchase additional time in a desired area at 30% off our rate.

Is there a limit on the number of adults that can attend a birthday party?
Yes. Number of adults should not exceed number of children participating. Please note we do not charge adults attending party unless they wish to participate in an activity or exceed number of children.

Is there required attire?
Yes. All participants entering the play area must wear clean and dry covered sports shoes. All participants must wear socks in the soft play area. No Crocs, sandals or slippers allowed.

Who is responsible for the children?
Parents and guardians are responsible for their children at all times and must remain on-site. Parents or guardian should never leave their children unattended.

Can I get additional services, like a piñata or a photographer?

Yes, you are able to do add-ons for your birthday party. Please check the prices for the add-ons from our reception or call us at our Hotline.

Soft Play Area Rules 2017-09-05T08:18:05+00:00

Soft play area is an unsupervised area. Parents and guardians must supervise their children at all times.Funtopia is not responsible for any injuries or any lost items.For your safety security cameras are installed around the facility.No shoes, slippers or bare feet please. ONLY SOCKS are allowed in Soft play area.Please don’t bring any outside food, specially the one containing nuts.

Ensure that your children are free of illness.

We don’t allow any group to have a birthday party in our facility without reservation.

Funtopia reserves the right to refuse admittance or ask you and your child to leave if equipment is being used improperly or your play is unsafe or disrespectful to others.

Funtopia Safety Rules 2017-09-05T08:17:24+00:00
1. Watching the Instructions video is mandatory.
2. The minimum age of children visiting Funtopia is 4. For children under the age of 6 presence of a parent in the hall is required!
3. Minimum weight of the person using the facilities is 15 kg. Maximum weight: 150 kg.
4. Long hair must be tidy/tied.
5. The facilities are to be used only with the dedicated equipment, which must be fastened tightly, and comfortably to your waist and legs.6. Attaching and detaching to/from the auto-belay devices is done ONLY by the instructors!7. Replacing or taking off equipment is carried out ONLY following the consent of an instructor.

8. All of the rides are designed for individual use, unless otherwise indicated.

9. It is recommended not to wear skirts; dresses or baggy clothes while you use the attractions.

10. Attractions are used with sports shoes – sneakers, gym-shoes.

11. It is recommended for each parent/companion to explain the rules of Funtopia to his/her child in advance.

12. Walk, don’t run in the gym!

13. Climbing down from the top of the wall is performed by gently pushing the wall with the feet while holding the rope.

14. Taking pictures is allowed.

15. Parents can be present in the Funtopia hall while their children are climbing.

16. The team of Funtopia has the right to remove children and/or adults from the hall in case of a breach or disregard of the safety rules.

17. Parents will be held responsible for their children’s behavior.

18. It is not allowed to go under rides in use.

Not allowed

To enter the Funtopia hall wearing flip-flops, sandals, boots, high heels.

Jewelry, watches, phones, coins, and key chains in the pockets when using the facilities.

To bring food, beverages, and chewing gum inside climbing area is not permitted.

Alcohol and drugs are not permitted on the premises.